Frequently Asked Questions

Do you sell to the general Public?
How will my order be shipped?
Do you offer Product or Technical Support?
How long will it take to receive my order?
How is shipping and handling calculated?
What is the Quality of your products?
Does your company require a minimum order?
Can you charge my UPS/Fedex/DHL account for shipping?
What about warranties?
How do we place an order?
Do you ship outside of the Continental United States or to other countries?
Do PVC Fittings need to be protected from the sun?
Will I be charged different prices for phone & online orders?
Do you ship to Hawaii and Alaska?
Can I pick up my order in person (WILL CALL)?
Will I get my order faster if I call it in?
Do you ship to Canada?
How soon do I have to report any problems with an order?
What payment methods do you accept?
How do I place an online order for special or overnight shipping?
Can I return a product in which I have opened the box?
Is your Online Shopping Cart Secure?
Do you charge Sales Tax?
Can I cancel my order?

Do you sell to the general Public? Back to Top
Yes, to be competitive, we sell to everyone.

How long will it take to receive my order? Back to Top
We have most items in stock and will ship within 1-2 business days, you should receive your order in 3-7 business days for ground shipping. Some items may require 3-4 days to prepare for shipment, and you should receive your order in 4-8 business days for ground shipping.

Does your company require a minimum order? Back to Top
No, we do not have any minimum order requirements.

How do we place an order? Back to Top
1. The best way is to place your order directly through this website and our Secure Online Shopping Cart. You can search or browse our inventory and you will find an Add To Cart button by each item.
2. You may place your order by phone by calling 844-506-5437. However, using our online shopping cart is the fastest and most accurate way because it is automated. Calling in orders requires manual entry into our computer system, adding at least 2 extra steps, and as is always the case with human data entry, increasing the chance of errors or omissions.

Will I be charged different prices for items ordered by phone, then for items ordered online? Back to Top
No. Prices remain the same regardless of how they are ordered.

Will I get my order faster if I call it in? Back to Top
No. Using our online shopping cart is the fastest and most accurate way because it is automated. Calling in orders requires manual entry into our computer system, adding at least 2 extra steps, and as is always the case with human data entry, increasing the chance of errors or omissions.

What payment methods do you accept? Back to Top
You can pay for online orders using Visa, Mastercard, American Express, or Discover Card.

Is your Online Shopping Cart Secure? Back to Top
Yes, we use one of the most trusted ecommerce platforms, Bigcommerce, and all checkout pages are SSL secured.

How will my order be shipped? Back to Top
We ship most orders via UPS, or USPS Priority Mail. During checkout you can choose from various shipping methods if you have a preference.

How is shipping and handling calculated? Back to Top
Shipping costs are calculated using the shipping company's freight calculator. UPS and USPS both calculate their own shipping costs based on the weight/size of the package and where it is shipping.

Can you charge my UPS account for shipping? Back to Top
If you would like to use your own UPS account number, please call us to arrange shipment before placing your order.

Do you ship outside of the Continental United States or to other countries? Back to Top
We do ship to Alaska and Hawaii, but we are not currently accepting international orders.

Do you ship to Hawaii and Alaska? Back to Top
Yes, we can ship most products to addresses in Hawaii, Alaska, and U.S. possessions or territories, but these orders may incur additional charges. Due to regulations regarding some PVC cements and adhesives, some products cannot ship outside of the continental US.

Do you ship to Canada? Back to Top
We are not currently accepting international orders.

How do I place an online order for special or overnight shipping?
During checkout you will be offered various shipping methods.

Do you charge Sales Tax? Back to Top
We only charge sales tax for orders shipped to addresses in South Carolina.

Do you offer Product or Technical Support? Back to Top
Yes. You can also visit our Technical Specifications page for links to manufacturer's websites for additional information on our products.

What is the Quality of your products? Back to Top
Most of our products are Made in the USA by leading manufacturers like Charlotte Pipe, Lasco, and Spears.

What about warranties? Back to Top
All of our products are covered under the manufacturer's warranties (if applicable).

Do PVC Fittings need to be protected from the sun? Back to Top
We recommend PVC be protected from exposure to sunlight. Either paint it, bury it, or cover it with something. Furniture grade PVC pipe and fittings are made to be more resistant to UV exposure.

Can I pick up my order in person (WILL CALL)? Back to Top
We do not offer will call services at this time.

How soon do I have to report any problems with an order I received if I have damaged or missing items? Back to Top
Damaged or missing items must be reported within 7 days of receiving your order. Please inspect your order immediately upon receipt and call us at 844-506-5437 to report any errors.

Can I return a product in which I have opened the box? Back to Top
Yes. Please see our return policy for full information.

Can I cancel my order? Back to Top
Yes. A full refund will be applied to your account unless the product has already been special ordered or shipped. 

Please contact us via info@pvcfittingsdirect.com or call us toll free at 844-506-5437 if you need further assistance.

PVCFittingsDirect.com
info@pvcfittingsdirect.com
844-506-5437