While some of these policies may change slightly, we are striving to provide the same great service you've come to know over the past 20 years.

If your shipping address is in Alaska, Hawaii, please use the shipping calculator on the shopping cart page to determine your shipping charge. You can then decide if you want to complete the order or not.

We ship most items within 1-2 business days and you should receive your order within 3-7 business days. Some items require 2-4 business days to ship and you should receive your order for these items in 5-9 business days. Orders shipped to Alaska and Hawaii can take 7-10 days to arrive. Orders shipped outside the U.S. can take 7-14 days to arrive. Any expedited orders (UPS Next Day, UPS Second Day, UPS Three Day Select) placed after 2pm EST will ship the following business day.

Return Policy

*Due to the change in ownership and expiration of all return policy deadlines, we will not be accepting any further returns on orders placed before 9/13/2016.

At PVCFittingsDirect.com we are dedicated to your satisfaction with the product and service you receive from us. We understand that each individual case is different, and that's why we handle returns and exchanges on an individual basis. We strive to resolve each and every issue fairly and reasonably. In the event you encounter a problem with one of our products, please contact us by emailing info@pvcfittingsdirect.com or calling us at 844-506-5437. We will supply you with an RGA (Return Goods Authorization) which will help us process your return quickly and accurately. We apologize for any inconvenience this may have caused you and thank you for your patience and understanding.

Re-Stocking Fees
In the event of a return for reasons other than damages or incorrect parts received, a factory restocking fee may be charged to cover administrative and factory expenses. This fee will vary depending upon multiple factors, but is on average approximately 25% of the price of item(s) being returned. To ensure you are not subject to a restocking fee, please understand that once an order is placed a fee can be charged, even if the order is cancelled before shipment is complete. Please double-check all orders before submitting.

Orders may be returned and refunded (less applicable restocking fees) up to 90 days after the initial order was placed. Any returns after this 90-day period are eligible for store credit only. There are a few items that are final sale and cannot be returned. See below for this list of items.

Non-Returnable Items

Pipe
All pipe sales are final at the point of order placement. Pipe orders cannot be canceled or returned.

Fabricated Items
Some fittings are used very rarely and so manufacturers fabricate them instead of creating an entirely new mold. These fittings are specially made by hand and will not be taken back by the manufacturer. For this reason we cannot offer returns on fabricated items. Please double check your sizes, quantities and part numbers before placing any fabricated orders. Generally fabricated fittings are denoted with an F or FB at the end of the part number.

Custom Items
Any items that have been special ordered or modified at the customer's request may be ineligible for return.

International Orders
We are unable to accept returns on international orders at this time.

Damages
In the event of a shipping damage or manufacturer defect please contact us at info@pvcfittingsdirect.com or call us at 844-506-5437 to resolve the issue. We ask that you inspect all package(s) for damage upon receipt of your shipment.

Promotions / Price Changes
At times PVCFittingsDirect.com may run promotional offers. Return and subsequent purchase of the same items to take advantage of said promotional offers is prohibited. In the event of a return or exchange of a promotional item, only the amount paid at the time of original purchase will be returned or credited back (less any shipping or restocking fees).

Thank you for your business!

PVCFittingsDirect.com
info@pvcfittingsdirect.com
844-506-5437